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Monthly Archives: September 2012

Business Growth, Client Experience

It’s all about how you make me feel

September 26, 2012 Kim Payne Leave a comment

You have heard the saying, “people forget what you say, people forget what you do, but people do not forget how you make them feel”. This is so powerful yet so often neglected. The best businesses I see each day are those that design their …

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Business Growth, General business

Make sure you have a ‘get out of jail’ free card

September 10, 2012 Kim Payne Leave a comment

I recently attended a session run by a lawyer who specialises in employment and workplace relations. She was talking about the importance of seeking legal advice when it comes to your employment practices and in particular when putting together employment …

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