Kim’s experience, knowledge and empathy in the Adviser space has had a profound effect already not only in our business results and growth but in the harmony and respect amongst our people.

In October 2012 three experienced and professional Life Advisers merged their businesses to form Think Insurance.

With over 100 years of experience, the personality mix and skill sets it soon became obvious that we had enormous potential to grasp opportunities and grow into a very successful insurance business.

By late 2014 the three business partners recognised that to maximise that potential we were restricting ourselves as we were operating as three individuals and not as a team and this was not healthy.

It was then we were fortunate to meet Kim Payne of 9Rok.

Kim facilitated a meeting before Xmas but more importantly prior to the meeting Kim met one on one with each partner and our staff member and those conversations to this day remain respectfully personal and private between both parties.

This was the catalyst for Kim to understand any grievances or issues and at the meeting Kim, whilst making it fun, was brilliant in guiding, challenging and probing to achieve honest answers and we had powerful and positive outcomes that we would never have achieved without Kim’s expertise.

Kim’s experience, knowledge and empathy in the Adviser space has expedited us to reconstruct our business structure, goals, processes and accountability and we now have a clearly defined purpose and this has had a profound effect already not only in our business results and growth but in the harmony and respect amongst our people.

We now use Kim on a regular basis to keep us in check and accountable so that old habits don’t creep back in.