I started my journey with Kim in 2008 when she was a consultant with MLC Advice Solutions. We were a business which had grown over 8 years without any planning or strategy and our only solution to addressing capacity constraints was to work harder and hire more staff.

When introduced to Kim we were expecting efficiency tips; the quick wins to make our business operate more effective and more profitably. What we got was something much more profound. Kim has not only helped us create an outstanding business by prompting us to see all of what we do through the eyes of our clients and ensuring that it is of value to them, but most importantly she has helped us create an environment which is FUN.

Kim is a true facilitator. She asks the hard questions and helps find the right answers for us, without imposing her judgement on us. She creates an environment which feels safe to try out crazy ideas and not withstanding her vast experience, never tells you how to suck eggs.

Kim is extremely well connected and generously introduces valuable expertise as required. Kim is intelligent, insightful, warm, and confident enough to add value to even the most experienced adviser.

In the 3 years of working with Kim, we have enjoyed more success than in all the previous 12 years put together. We could not have achieved these things without Kim’s help and we will be eternally grateful.

Kim helped take what was already a good business to one that is now benchmarked in our industry.

I’ve been running a successful wealth management business for the last 7 years and deal with a variety of clients and employees with vastly different personalities, backgrounds and needs that all have their challenges.

Being responsible for providing clients strategy and advice as how best to manage and invest their money comes with huge responsibility and one we don’t take lightly.

In our quest to continually improve our business and service offering, to help our clients achieve their desired objectives and results, we engaged Kim.

Kim has been instrumental in being able to help take what was already a good business to one that is now benchmarked in our industry. The main benefits Kim was able to bring to our business was her ability to teach us how to communicate our knowledge and experience to our current and prospective clients in a way that was easily understood and valued by the client.

We are now clearly and confidently able to demonstrate to our clients how we can help them reach a level of financial and personal independence and comfort. This is achieved through the knowledge their investments are being managed by a team who acts solely in their best interests to achieve what they have told us is important to them.

At a business level, Kim helped me and my team clearly identify who we are and what our strengths are. Using her skills and experience she helped us develop processes and structures to improve our business and the service we deliver to our clients.

The processes and structures Kim helped us build have now become habitual in our business to the point where it is now just ‘the way we do things’.

Kim has the valuable skill of allowing you to vent all frustrations and issues faced within the business or with a specific client situation, and provide constructed feedback and options to consider. This allows you to work through each scenario or problem to a credible solution or resolution.

From Kim’s engagement with us at a business level I asked Kim to work with me on a personal level as my business coach to continue to challenge me, improve on my areas of weakness and to use as a valued sounding board on all issues I face at both a business and personal level.

I would encourage anyone who is looking to improve their business or themselves to meet with Kim for a coffee to gain a sense of how she could help take you and your business to the next level.

“Working with Kim Payne transformed my business. She charmingly challenged me on all levels: staffing, workflow processes, pricing, and marketing.

She helped me value my advice appropriately, and helped me to express the business’s values authentically.

Kim is such a delight to work with, she is energetic, enthusiastic, supportive and caring, and she has a wealth of resources and experiences to draw on. I feel gratitude every day for the leaps she helped me make.”

The value of the 3 months I worked with Kim continues to provide dividends for me and my business 12 months down the track. Yes, she helped me with my processes and client engagement but that was only the start. Kim has help build my conviction and belief in my own value and the value I provide my clients. I can now clearly communicate this to my clients, and it has given me the confidence to increase my fees and to get help with extra staff. I now have a business I’m passionate about and excited to grow rather the being overwhelmed.  I am forever grateful for her guidance and would highly recommend her. My only regret is not working with her sooner.

Kim is one of the few speakers that has engaged me enough to believe that she could add significant value to our business.

Having sat through numerous presentations over the past 10 years from business coaches, motivational speakers, industry experts and successful business owners across various industries, I can honestly say Kim is one of the few speakers that has engaged me enough to believe that she could add significant value to our business.

Kim has brought some extremely useful ideas to the table on business processes, client engagement and relationship management, which since implementation have had an immediate impact with clients.The collaboration with her team and ours was compelling, professional and has provided us with a valuable source of feedback on important decisions. The solutions were customised to our business objectives, and Kim has always made herself available to follow up on their implementation.

I am very grateful for Kim’s help over the past 12 months and would have no hesitation in recommending her to any business at any level.

Kim Payne is such an inspirational mentor and coach.

When I engaged Kim to help me work on my business I assumed that we would do just that – work on my business.  But before we could do that, Kim relentlessly made me question and eventually discover my WHY.  She reasoned that without knowing why we do what we do how can we improve what we do.

This WHY forms the central part of my business strategy, and everything that I do in the business to improve it must resonate with that WHY.

Under her guidance I realized that what I loved most, and therefore what resonated most strongly with my WHY, was engaging new clients, rather than servicing existing ones.

So by working with Kim throughout the whole of 2016 she has helped me increase revenue and reduce costs to the point that I was able to employ a full time servicing adviser.

This frees me up to do what I love and I could not have achieved this without Kim’s mentoring, patience, tough questioning and guidance.

“One of your many super powers (and there are many) is that you always leave me feeling better than where you found me – you did this yet again today so thank you.”

I engaged Kim after seeing her speak at a financial planning industry conference.  I was so impressed by her engaging and impactful presentation, I knew I had to get her working with our team.

Our business had always strived to deliver value to clients, but I felt we had stagnated and could be doing better.  So I invited Kim along to run a workshop at our annual company conference.

Kim’s energetic and fun style enabled her to build rapport with our team quickly.  She’s an expert facilitator with a real skill for making everyone feel their opinion is valued.  As a result, all levels of the business were fully engaged and sharing ideas, and we got so much value out of the session.

Kim keeps it simple and relatable, but the results are powerful.  She has helped us to view our business through the eyes of our clients, get clear on the value we provide and deliver it better.  She doesn’t just help us come up with the ideas and leave us to it though.  Kim ensures that plans get put into action, and has a wealth of tools and resources to make it easy.

The work we’ve done with Kim infiltrates through everything we do as a business and it’s so exciting seeing the results it is bringing.  The feedback from the team was outstanding and everyone is inspired, engaged and aligned on the same goals.

Kim’s passion for helping businesses is contagious and she is such a pleasure to work with on both a professional and personal level.  I’d highly recommend her as a speaker, workshop facilitator or business transformation extraordinaire!

I’ve been working with Kim now for a few years and she has helped me with a full overall on my communication strategy, branding and client experience. I find her insights invaluable as she has helped me articulate my brand vision, bring real meaning to my words and help me understand my unique service offering. I am not an easy business owner to impress and she has exceeded my expectations and cannot thank her enough. Highly recommend her services to anyone in the financial services space looking to stand out from their competition and better articulate their value to their staff and clients.

“Kim Payne has an amazing ability to translate her conceptual understandings to facilitate creative mindset techniques that can be implemented by all walks of life.  As an accountant, she certainly recalibrated my mode of thinking and provided balance to my general analytical and logical approach.  Kim’s insights and methodologies are practical and easily adaptable which enabled me to understand, value and appreciate alternate views from both business and personal perspectives.”

I just wanted to say thank you.

I am getting so much value from our sessions.

They give me clarity, new ideas and even extra motivation to make things better.

The only thing I am upset about is that we didn’t start 8 years ago!”

Kim helped me fall back in love with my business again.

After running my business for the better part of 9 years as self employed I reached a point in my career where I was contemplating what next for the business?

It was at that point where I thought I really need someone who’s current, who understands current market trends and the direction this industry is hitting, and that’s when I reached out to Kim. It’s probably the best thing I did at the time because with Kim’s help I have take my business from where it was in a completely different direction. I knew I needed someone who was an expert in the industry but wasn’t necessarily tied to a dealer group or tied to a product manufacturer. Someone who could give me independent business advice and Kim ticked all those boxes.

It was a very easy decision to engage Kim because as far as I was concerned she is the leading expert in financial planning and helping financial planning businesses take their business to the next level. I think Kim is known for passion and energy and just giving people really solid good advice that you can actually use and implement in your business and get great results from it.

She’s helped me fall back in love with my business again and that’s probably the greatest thing I’ve taken out of our relationship.

We received a framework which has enabled us to adapt, be flexible and focus in on our strengths and move with the times.

We had started our advice business from scratch and were established as part of an existing accounting and taxation business to provide a comprehensive integrated range of services for our existing clients. We had had success and were getting good feedback from our clients that we doing a good job and our approach was sound but knew we had to do a lot better to make our offering sustainable in the long term and easy to replicate.

We were concerned by the many and varied service offerings around, which one was the right approach for us, changes taking place as a result of FOFA and also directly affecting accountants in APES230.

We wanted a way of doing business that would stand in good stead regardless of changes that were about to take place in legislation, by dealer groups or by professional bodies. We wanted an end to end process which included our strengths, filled in the gaps, that was profitable, sustainable and was understood and appreciated by our clients.

We not only received what we engaged Kim for, we also received a framework which has enabled us to adapt, be flexible and focus in on our strengths and move with the times. Kim provides coaching in the same way a good sporting coach manages to get the best out of a team to achieve success as a whole. Kim takes time in working out what your strengths are, what you are enthusiastic about, providing you with the confidence to play to your strengths and extend yourself into areas you would not normally venture. You receive a lot more than a “ Value Proposition” or a “silver bullet” approach to building a successful advice business. Kim’s approach is personal, engaging and enjoyable.

Whilst we have only just begun our journey, we now know which path to take and how to get there. We feel confident of our place in the financial planning industry, our ability to provide value to our clients and to build an advice business that provides a good return for shareholders but also a career path for our existing and potential employees.

I highly recommend Kim to you.

“Kim was engaged to MC our 2017 National Conference in Queensland. Kim fostered a high degree of energy and engagement between the participants and smoothly transitioned the sessions between the various presenters. We found her well prepared and highly professional. I have no hesitation in recommending her for similar engagements.”

Kim’s experience, knowledge and empathy in the Adviser space has had a profound effect already not only in our business results and growth but in the harmony and respect amongst our people.

In October 2012 three experienced and professional Life Advisers merged their businesses to form Think Insurance.

With over 100 years of experience, the personality mix and skill sets it soon became obvious that we had enormous potential to grasp opportunities and grow into a very successful insurance business.

By late 2014 the three business partners recognised that to maximise that potential we were restricting ourselves as we were operating as three individuals and not as a team and this was not healthy.

It was then we were fortunate to meet Kim Payne of 9Rok.

Kim facilitated a meeting before Xmas but more importantly prior to the meeting Kim met one on one with each partner and our staff member and those conversations to this day remain respectfully personal and private between both parties.

This was the catalyst for Kim to understand any grievances or issues and at the meeting Kim, whilst making it fun, was brilliant in guiding, challenging and probing to achieve honest answers and we had powerful and positive outcomes that we would never have achieved without Kim’s expertise.

Kim’s experience, knowledge and empathy in the Adviser space has expedited us to reconstruct our business structure, goals, processes and accountability and we now have a clearly defined purpose and this has had a profound effect already not only in our business results and growth but in the harmony and respect amongst our people.

We now use Kim on a regular basis to keep us in check and accountable so that old habits don’t creep back in.

Our clients are embracing our new fee structure which is adding significant value to my business.

I just wanted to send you a short note to say thank you so much for all your hard work and effort over the past year to help me take my business to another level.

10 years ago you were instrumental in taking my business from “Good to Great” and over the past year your advice and experience has helped take my business from “Great to Awesome”. My staff have absolutely soaked up everything that you have done with them and I have noticed a huge change in them all. They just love the structure and knowledge you have given them and we continually talk about our bulldog stories.

Kim, if it wasn’t for the absolute passion and commitment that you have displayed, I would not have the fantastic business I have today.

Our clients are embracing our new fee structure which is adding significant value to my business and that has given me huge peace of mind.

Thanks again Kim, you are my rock.

Kim has been a fantastic asset to our business development and processes.

One of the questions Kim asks me in every meeting is, “Why should I (as a customer) use your services?”

Recently I attended a networking function where I was asked by someone why they would use my services, given he has access to a cheaper offering online.

I then had a discussion with this person about his needs, his goals and discussed some concepts and strategies which might benefit him.  I was able to clearly demonstrate that whilst price is important, it’s often the strategic thinking and application that can make a massive difference to the eventual outcome.

At the end of the conversation this person told me that in five minutes I’d given him more useful information than every other competitor had ever given him combined.  Even better, a competitor was also present and he was taking notes!

5In February this year (2011) we engaged the services of Kim Payne to speak at 4 Professional Development Days on the East Coast of Australia.

Our total audience that she addressed was just over 200 of our Authorised Representatives. She is very articulate speaker, with a very casual light style of speaking that keeps the attention of her audience. She has a wealth of knowledge and passion for the Financial Services Industry, having spent most of her working life as a successful Adviser, followed up with key roles in a major Financial Institution.

In each State she was unanimously rated as the best speaker that presented to our people. Kim comes with our highest recommendation to any organisation that is considering engaging her services.

Results that I wasn’t able to achieve on my own.

Having the opportunity to work with Kim Payne, I am now in a much improved position to define, articulate and implement the services that my business can provide to its preferred clients. Kim’s no nonsense and straight forward approach ensured that our time together was used effectively to produce results that I wasn’t able to achieve on my own and was preventing me to grow my business.

I recommend anyone seeking change or something to drive their business to the next level to contact Kim and I look forward to working with Kim in the future as she shares my journey from one success to another.

“The audience loved Kim’s presentation from start to finish and they still refer back to some of her nuggets months after.  A simple but powerful message delivered with passion and enthusiasm – perfect!”

Peter McCarthy
Founder / Director | My Prosperity

Kim, Lisa and David.

Thank you all so much for your assistance with our Partner Plus programme. Obviously this was a very important initiative for us and choosing the right consulting partner was crucial to its success. From our very first meeting, through to the delivery of our programme workshops, we knew we made the right choice. At the outset, our business objectives were well understood, we were kept informed every step of the way and finally, the workshops were extremely well facilitated. The feedback we have received from our members has been outstanding.

It has been a real pleasure working with your team. Again, thank you all your efforts.

7″Kim gave some fabulous insights and presented with high energy and enthusiasm.

Great choice of presenter.

Amazing, very punchy & inspiring

Full of energy, informative, great session.

Very funny, great content

Another great session and thought provoking about challenging status quo around communications

Excellent and great material to think on and very practical.

Kim was great. Challenged my thinking.

A good refresher for useful tips

Kim was professional and engaging

Outstanding and entirely on the mark

Passionate and gave some real takeaways to try

Fantastic exuberance

Great energy! Great ideas!

Loved Kim and shared some really useful tips

Great ideas at alternative ways to get message across via video

Right up my alley really enjoyed and got a lot out of

Well presented and very engaging!

Enjoyed her passionate approach.”

Presentation title: Comfortable Pricing

Great speaker – very valuable things to consider, not only to ‘price’ effectively, but to grow your business. Very informative and well presented. Very articulate. Speaks with clarity. Thought provoking topic – excellent. Colleague feedback very positive. Excellent presentation! A different way of assessing price. Very passionate, committed, articulate, great messages.Loved this session! Using real life examples was great to enforce understanding of subject. Extremely motivating, inspiring. Telling ‘stories’ with the presentation made it relative and interesting.

Very good content that was useful. Very enjoyable, a way forward in a concise and structured way. Thanks for this. Top notch and very useful. Definitely gives you a lot to think about.

Feedback from a presentation delivered to the Zurich Leading Ladies Forum – “A recipe for Success – The seven key ingredients to building a successful business.”

A massive thank you to you, for your brilliant presentation and your commitment and energy that you put into my event, it is greatly appreciated and all attendees thoroughly enjoyed the session. I love your passion and work ethic and hope that we can work more in the future together.

Full day workshop called “Pricing Your Value – Confidentiality”

Kim gave us excellent illustrations and was interactive which made us all enjoy every bit of the day. Made it fun and educational. Thanks Kim for being so supportive and helping us overcome a lot of client objections.

Presentation Title: Discover How to use Value as a Powerful Growth Tool

“Best session, got a lot out of this one
Great!
Excellent stuff
Very professional
Very dynamic speaker.”

Kim delivered a brilliant and highly motivating presentation which for me was the standout session of the Lifespan conference in Hobart last week followed by a wonderful panel discussion with Lucy, Daniel and Dione which led to some exciting conversations for several days after. Love your work Kiim = you ROCK!

“I attended a Choice event yesterday for their up and coming achievers in WA, and it was run by Kim Payne of 9rok Consulting….I gotta tell you, I honestly believe Kim would have a hugely positive influence on everyone in our organisation (old farts included) and I reckon our people would benefit most from her executable experience derived from all over our industry and others.

You’re the first person in 10 years that I’ve me that actually gets all of it, not just a few unrelated bits of it.

I’m …..almost…..speechless.”